BBB Logo

Better Business Bureau ®
Start With Trust®
Denver & Boulder, Colorado

Buyers Tips

Door to Door Sales

When someone comes to your door to sell you a product or service, you are usually caught off guard. It is best to obtain written information about the person or company and tell them you'll contact them if you'd like to make a purchase. With this information, you can do your homework and check their BBB report.

If you are very interested at the time though and decide to purchase the product or service, know your rights to cancel. Because the transaction took place at your door or in your home, the Federal Trade Commission's, (FTC) Cooling-Off Rule applies to the sale. The rule gives you three days to cancel purchases of $25 or more. Under the Cooling-Off Rule, your right to cancel for a full refund extends until midnight of the third business day after the sale.

*Exceptions*

Including sales that are under $25, the Cooling-Off Rule does NOT apply to door-to-door sales that:

-are for goods or services not primarily intended for personal, family or household purposes. (The Rule applies to courses of instruction or training.)

-are the result of prior negotiations at the seller's permanent business location where the goods are sold regularly

-are needed to meet an emergency. Suppose insects suddenly appear in your home, and you waive your right to cancel

-are made as part of your request for the seller to do repairs or maintenance on your personal property (purchases made beyond the maintenance or repair request are covered).

Also exempt from the Cooling-Off Rule are sales that involve:

-real estate, insurance, or securities

-automobiles, vans, trucks, or other motor vehicles sold at temporary locations, provided the seller has at least one permanent place of business

-arts or crafts sold at fairs or locations such as shopping malls, civic centers and schools

Cancellations should be in writing and sent by certified mail with return receipt requested, so that you have a record of your cancellation.

In specific regard to meat sales, potential customers should understand that claims regarding the source and grades of meat sold from vans and trucks cannot readily be verified.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.