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Better Business Bureau ®
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Denver & Boulder, Colorado

Buyers Tips

Rebate Programs

The BBB suggests using extreme caution when participating in certain rebate programs that offer great savings such as 60-100% of your money back. Before you invest in something based on these kinds of savings claims, the BBB advises that you get absolutely all of the information available about the rebate program.

Usually programs that offer such vast savings are designed with many loopholes that can end up disqualifying your right to receive the rebate. The following conditions are red flags to look for when learning about the rebate program:

*You cannot send in your rebate voucher until many months or even years after the purchase date. (You have to wait a significant amount of time before you can send for your rebate but when that time comes, you then have a very small window of time to send it in before you will be disqualified).

*You are required to send copies of information via certified mail only. (You may simply be disqualified if the correspondence was not sent certified).

*You are required to send copies of your passport or forms of identification. (This kind of information should not be needed so question why it required and what the company is going to do with your information. You may possibly be avoiding identity theft).

Also, if the cash you are supposed to get back is claimed to be held in a government insured Treasury bill or any account controlled by the US Treasury, ASK FOR PROOF of this. Those kinds of claims should be substantiated with third-party evidence.

It has been observed that rebate companies team up with retailers to market these programs to increase customer volume for the retailer. What isn't known initially though is that when the long amount of waiting time is over and customers, (those who are lucky enough to remember and have their receipts and vouchers still) contact the company to receive their rebate and the company may be either difficult to reach or may be simply no where to be found.

Our advice to retailers is to only work with companies that have been in business for a significant amount of time and ask for proof of all claims made. Make sure that past customers have actually received the promised rebates through the company you are dealing with.

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